Terms & Conditions
Before confirming your order with Carly Cakes please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you.
Payment Information & Booking Deposit
Payment of your booking deposit confirms your agreement with our Terms and Conditions.
Deposit Payment
To secure your booking with Carly Cakes, we require a non-refundable booking deposit of 50% for celebration cakes and £150 non-refundable deposit for wedding cake orders.
Full Payment
For Wedding Orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery. For other celebration cakes a week before delivery/collection.
Full Terms & Conditions
Before confirming your order with Carly Cakes please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you. Payment of your booking deposit confirms your agreement with our Terms and Conditions.
Booking
To secure your booking with Carly Cakes, we require a non-refundable booking deposit of 50% for wedding orders and celebrations cakes and all other products. Your date is not secured and your order is not confirmed until we have received the booking deposit.
All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.
Remaining Balance
For Wedding Orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery. For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 1 week before the date of delivery unless agreed otherwise.
Cancellations
All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 1 weeks’ notice, the full payment (including booking deposit) is non-refundable.
Delivery/Set Up
We are happy to deliver your cakes at an extra charge. This will be included in your initial quote. Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up Carly Cakes will not take any responsibility for any loss or damage arising.
If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.
Postponements
If you wish to postpone your wedding booking date for any reason, you must request this by email, and we will check our availability. A £25 postponement admin fee would apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available.
In the event that Carly Cakes are not available for the postponed Wedding/Event date, our cancellation policy (above) remains.
Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable. We therefore strongly recommend you take out wedding insurance to cover your date.
Final Design
We will create your orders exactly as written throughout correspondence and in the confirmation email/phone consultation which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require. By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.
Allergies
We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.
You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage, illness or injury arising from any such exposure.
A dietary list of ingredients will be provided to you. If a venue require a list of ingredients this is to be requested via you and not the venue
Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.
We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.
The following ingredients are used in my standard cakes and cupcakes:
Self Raising Flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, Whitening & White Chocolate that may contain traces of nuts.
Acts of God
Carly Cakes do not hold any responsibility for adverse weather conditions affecting access to any venue. Carly Cakes will give every attempt to get to the venue only when it is deemed safe. Carly Cakes cannot be held responsible for ‘Acts of God’ (Fire, flood, snow etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services.
Carly Cakes reserve the rights to review and update the Terms and Conditions periodically.